Touch Tung O!

a revitalization research project by design thinking process.

The key objective of this project is to facilitate the Sustainable Lantau Officeʼs (SLO) understanding of the sentiment of the key stakeholders on revitalisation of Tung O Ancient Trail and the nearby villages through deploying Design Thinking approach, with a view to rebuilding an identity of the site and revitalising the area.

From the 2017 Hong Kong Policy Address, it has also been the governmentʼs intention to revitalise and conserve rural environments so that the ecology and culture of rural areas and old villages can be sustainably developed. With a vision to respond to Hong Kong citizensʼ growing demand for a balance of urban and rural lifestyles, SLO aims to rethink the development on Lantau Island. Thus, this projectʼs study of revitalisation for Tung O Ancient Trail will also nest into the strategic development of Lantau, Hong Kong and beyond.

My role in this project is to employ design thinking to design and carry out engagement activities as one of the main facilitators and content creator.

Facebook: @touch.tung.o 

Instagram: @touch.tung.o 

Feb 2020 - Feb 2021

#design-thinking #human-centered #co-design #revitalization #social-design #laser-cut

Who: HKSAR Sustainable Lantau Office (client), Hong Kong Design Center (partner), Land+Civilization Composition (partner), MakerBay

Process & Methodologies
process and methodologies.png

Understand

Identify stakeholders
Project team identifies stakeholders and their relationships from field trips.

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Expeditions

Experts from various fields such as botanists, landscape architects, designers, social workers and cultural studies experts were invited to explore the trail and make a collective map of the characteristics of the trail.

Activate

Oral history interviews

Stories and hidden tales were collected through interviews with villagers.

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Vision Drawing
Villagers, experts from different fields and trail users were invited to imagine the “What if?” future of the trail. They also draw out their visions with the help of the co-design toolkit.

 

Co-create

Online workshop
Experts and villagers are invited to share their visions online during COVID-19 pandemic.

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Scenario building
Three revitalization scenarios were illustrated and modeled based on previous findings. We brought the scenario models to villagers, kids and trail users to see what they anticipate and identify possible concerns.

Share & Reactivate

Prototype building
Co-create the prototypes with villagers using simple tools.

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Prototype testing
Prototypes were put on-site to collect feedback from locals and trail users.

Design Tools
Collective Mapping

Collective Mapping

Participants were invited to draw out an object, a place or a person they encountered on the trail that left the strongest impression. The drawings were pinned up for public display and have successfully sparked villagersʼ attention and interest towards the project.

Co-design Toolkit

Co-design Toolkit

This exercise sets the scene (line drawings) for discussion and with the "actors" (as stickers) provided, it enables participants to use visual aids to play out their imaginations, and further elaborate their hidden thoughts when some elements were not provided.

Scenario Building Models

Scenario Building Models

The project team bought a 3D terrain model and “Lego” blocks to visualize the programs and interventions of the 3 rough proposals (consolidated findings from Online Workshops). Participants were encouraged to critique & modify the proposals, these changes were recorded, and from which the research team later obtained rough ideas of Dos and Dont’s.

User Journey Mapping

User Journey Mapping

A user journey map is constructed after the shadowing session to visualise the spatial movement, emotional pattern, and pain points of the shadowed villager.

Outcomes 

Persona Profiles

8 persona profiles are generalised in order to show a clear comprehensive picture of the major stakeholders in the trail for generating revitalisation strategies and recommendations in the latter part of the study.

Village Profiles

We made village profiles for 3 villages in TOAT to illustrate the consolidated information of demographic compositions and environmental attributes of the villages.

stamp 1
stamp 1

stamps
stamps

postcard
postcard

stamp 1
stamp 1

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Village Story Map and Stamps

A set of village stamps and story map are designed based on the stories collected from oral histories. It becomes a tool to pass on the memories to the next generation.

prototype testing 2
prototype testing 2

road sign
road sign

signage floor
signage floor

prototype testing 2
prototype testing 2

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Redesigned Signages

A set of signages are redesigned to put in the villages and along the trail to facilitate mutual respect between tourists and villagers. We also inject elements of play and the characteristics of the village (i.e. horseshoe crab) in the signage design.

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Revitalisation Thematic Map

A revitalisation thematic map is consolidated into three proposals: Culture & History Learning Hub, Coastal Ecology Rediscovery, and Sustainable Rural Economy.