Touch Tung O!
The project aims to facilitate the Sustainable Lantau Office’s (“SLO”) understanding of the sentiment of the key stakeholders on the revitalisation of Tung O Ancient Trail (“TOAT”) and the nearby villages through deploying Design Thinking (“DT”) approach, to rebuild an identity of the site and revitalizing the area. A number of engagement activities are planned as key components of the DT approach. This document outlines the major engagement activities and related details of the project.
The model layouts how different design thinking methods and tools will function to drive human-centric innovations to come up with revitalisation strategies in this project. The stages are put into a 2x2 matrix that guides us through 4 quadrants (Research, Analysis, Synthesis and Realisation), following the logic that we start with an intent to innovate, gain an understanding of our real world, conceptualise our findings into insights, then synthesis them into innovative concepts and solutions. For this project, we will end with the set of design principles, whereas realised offerings will be developed in the future when different vendors realise solutions based on our principles and recommendations.
My role in this project is to employ design thinking to design and carry out engagement activities as one of the main facilitators and researchers.
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Project Team
Hong Kong Design Center, Land+Civilization Composition, MakerBay
Year
2020 - 2021
Location
Lantau Island, Hong Kong
Process & Methodologies
Understand
Identify stakeholders
Project team identifies stakeholders and their relationships from field trips.
Expeditions
Experts from various fields such as botanists, landscape architects, designers, social workers and cultural studies experts were invited to explore the trail and make a collective map of the characteristics of the trail.
Activate
Oral history interviews
Stories and hidden tales were collected through interviews with villagers.
Vision Drawing
Villagers, experts from different fields and trail users were invited to imagine the “What if?” future of the trail. They also draw out their visions with the help of the co-design toolkit.
Co-create
Online workshop
Experts and villagers are invited to share their visions online during COVID-19 pandemic.
Scenario building
Three revitalization scenarios were illustrated and modeled based on previous findings. We brought the scenario models to villagers, kids and trail users to see what they anticipate and identify possible concerns.
Share & Reactivate
Prototype building
Co-create the prototypes with villagers using simple tools.
Prototype testing
Prototypes were put on-site to collect feedback from locals and trail users.
Design Tools
 Collective MappingParticipants were invited to draw out an object, a place or a person they encountered on the trail that left the strongest impression. The drawings were pinned up for public display and have successfully sparked villagersʼ attention and interest towards the project. |  Co-design ToolkitThis exercise sets the scene (line drawings) for discussion and with the "actors" (as stickers) provided, it enables participants to use visual aids to play out their imaginations, and further elaborate their hidden thoughts when some elements were not provided. |  Scenario Building ModelsThe project team bought a 3D terrain model and “Lego” blocks to visualize the programs and interventions of the 3 rough proposals (consolidated findings from Online Workshops). Participants were encouraged to critique & modify the proposals, these changes were recorded, and from which the research team later obtained rough ideas of Dos and Dont’s. |
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 User Journey MappingA user journey map is constructed after the shadowing session to visualise the spatial movement, emotional pattern, and pain points of the shadowed villager. |
Outcomes
Persona Profiles
8 persona profiles are generalised in order to show a clear comprehensive picture of the major stakeholders in the trail for generating revitalisation strategies and recommendations in the latter part of the study.
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Village Profiles
We made village profiles for 3 villages in TOAT to illustrate the consolidated information of demographic compositions and environmental attributes of the villages.
Village Story Map and Stamps
A set of village stamps and story map are designed based on the stories collected from oral histories. It becomes a tool to pass on the memories to the next generation.
Redesigned Signages
A set of signages are redesigned to put in the villages and along the trail to facilitate mutual respect between tourists and villagers. We also inject elements of play and the characteristics of the village (i.e. horseshoe crab) in the signage design.
Revitalisation Thematic Map
A revitalisation thematic map is consolidated into three proposals: Culture & History Learning Hub, Coastal Ecology Rediscovery, and Sustainable Rural Economy.